Tata Motors will be conducting a nationwide free monsoon check-up campaign which will start on July 15 and will run for 11 days, ending July 25. Along with free check-up, Tata Motors will also provide schemes and offers across its dealerships in India in a bid to promote different customer-centric schemes. As part of the offer, the company will give 10 per cent discount on road side assistance (RSA), spare parts, labour cost and on oil top-ups. It is offering up to 10 per cent discount for private car buyers and up to 15 per cent for fleet car buyers on oil change and top ups.
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Subhajit Roy, Senior General Manager & Head Customer Care, Tata Motors said, "Customer service at Tata Motors is key to its business, which has evolved over the years. We have introduced a wide range of service offerings to keep pace with the changing demands of the market and meet all customer needs in a timely manner by maintaining competitive and enhancing quality. The resultant - an improved standalone second rank in the JD Power Customer Service Index. Through the roll-out of the free monsoon check-up camp, we will cater to all Tata Motors' passenger car and utility vehicle owners this monsoon. We strongly believe that after-market services are imperative to enhance customer experience and annual service camps serve as an ideal platform to gather customer insights and understand their aspirations better."
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Along with providing free check-ups, certain dealerships in select part of the country will also have new cars on display, loan and exchange fair and free evaluation of old cars.
