JEEP COMPASS- A Premium Car with WORST Customer Service
We booked Jeep Compass Limited Plus AT Petrol on 5th of Feb 2019, we made full payment in March 2019 and took delivery on auspicious occasion of Gudhi Padwa on 6th April 2019.
While booking dealer (Mr Abhijit, Sky Moto Automobiles, Wakad, Pune) has agreed to give 3M paint protection as complimentary upon our request. dealer to give 3M paint protection as complimentary, & dealer (Abhijeet) agreed our request. However Dealer has given us delivery of Jeep without 3M coating. I reminded dealer (Sachin) about 3M Paint protection a week before & 2 days before delivery of the vehicle, he said it will be definitely done before delivery. On the day of delivery, I asked him if the 3M coating done? He said I guess yes its done, But wasn’t looking like 3M done. So, I asked for the receipt for that then he said no it’s not done, I will collect your Jeep in next 2 days & will get it done. I agreed to that. This conversation was done on 6th April 2019, today its 11th May 2019 & still this thing is pending, Whenever I call them they (Abhijeet) have only one answer, “Sir We will pick your Jeep in this week”. Now a days they are saying the person who gives approval is on leave so will do it as soon as he is back.
We had struggle to even get correct insurance quote from dealer. We had to visit show-room 3-4 times for RTO passing and insurance. They sent us wrong quotes (Sent quotes for different models) for almost 5 to 6 times.
2nd thing Some accessories were not provided on the day of delivery on asking the reason, we received a reply that there is a shortage of accessories, If I am booking the Jeep the in Feb can’t Jeep make it available in 2 Months???? Is this how PREMIUM BRAND works!!!!!!!
I received the accessories almost after 15-20 days of delivery. Jeep India should really work on this issue.
3rd point is PLEASE hire a sales person who has some authority. Many of the times sales person in your showroom said Its (Insurance, Accessories, 3M coating) not in my hands.
I will NOT recommend my family & friends to buy a Jeep at-least from your Wakad, Pune showroom.